Eliminate the use of slogans and exhortations for the work force asking for zero defects and new levels of productivity.
Eliminate work standards (quotas). Substitute with leadership.
Eliminate management by objective. Substitute with leadership.
Eliminate management by numbers, numerical goals.
Substitute with leadership. Eliminate slogans, warnings and targets for the work force asking for zero defects, doing it right first time and new levels of productivity. Such push only creates hostile relationships. Posters and slogans on the wall stating “do it right first time”; who can do it right the first time, when the stuff someone has to work on is already wrong? The causes go beyond the power of the workforce, as the majority of low quality and low productivity causes result from the system. If the system has been built around quality, then it will be done right first time, so the slogan will be meaningless. Substitute work standards and quotas with effective true leadership and effective processes.
Eric Ciampoli Industrial Consultants Inc.
220 Highpoint Ave. Weehawken, New Jersey