#14. Top management commitment and action
Put everybody in the company to work to accomplish the transformation. The transformation is everybody’s job. Put everybody in the...
#14. Top management commitment and action
#13. Encourage education
#12. Permit pride of workmanship
#11. Eliminate arbitrary numerical targets
#10. Eliminate exhortations
#9. Break down barriers
#8. Drive out fear
#7. Institute leadership of people