Blog | ECIC

#14. Top management commitment and action

Put everybody in the company to work to accomplish the transformation. The transformation is everybody’s job. Put everybody in the...

#13. Encourage education

Institute a vigorous program of education and self-improvement. Institute a vigorous program of education and encourage self-improvement...

#12. Permit pride of workmanship

Remove barriers that rob workers and people in management of their right to having pride in their work. This means, for example,...

#11. Eliminate arbitrary numerical targets

Eliminate work standards that prescribe quotas for the work force and numerical goals for people in management. The responsibility of...

#10. Eliminate exhortations

Eliminate the use of slogans and exhortations for the work force asking for zero defects and new levels of productivity. Eliminate work...

#9. Break down barriers

Break down barriers between departments. People in research, design, sales, technology and production must work as a team. Break down...

#8. Drive out fear

Drive out fear so that everyone may work effectively for the company. Extinguish fear so everyone may work effectively for the...

#7. Institute leadership of people

The aim of management should be to help people to do a better job. Leadership is in need of an over haul; the job of leaders is to help...