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#14. Top management commitment and action

Put everybody in the company to work to accomplish the transformation. The transformation is everybody’s job.

Put everybody in the organization to work to accomplish the change. Develop a critical mass that will bring about the change; a critical mass including top management. Create a structure in management who take an active part and who spend time in the work reinforcing the 14 points, and the organization's commitment to its customers and to quality. Managers should devote time to ensuring the staff doing the work have everything they need to be able to serve the customer. They use data and real knowledge obtained from the customer’s point of view to make decisions. Without such a structure no viable long-term benefits will be achieved.

Eric Ciampoli Industrial Consultants Inc.

220 Highpoint Ave. Weehawken, New Jersey

Cell: 917-703-6079

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